Terms of Reservation

What is needed to pick up a vehicle?

To pick up the vehicle, the renter must present a valid Mastercard or Visa debit/credit card issued in their name, an ID card or passport, and a valid driver’s license.
The bank card must have sufficient funds to cover the rental fee and the deposit amount. The deposit amount depends on the rental price, the type and category of the vehicle, and the selected insurance.
The bank card may be used to charge for any additional expenses that may occur during the rental period.

General Insurance Conditions

CDW (Collision Damage Waiver)

The Civil Liability Damage Waiver (CDW) limits the driver’s liability for damage to the vehicle. If the vehicle’s body is damaged, the maximum amount you will pay for repair works covered by CDW is the excess amount (600.00 €, 800.00 €, 1000.00 €, or 1200.00 €, depending on the rental vehicle class). This insurance is valid only if the rental contract conditions are followed. It does not cover other parts of the vehicle (e.g., windows, wheels, interior, or chassis) or services (e.g., towing or off-road fees), nor anything inside the vehicle (e.g., child seats, GPS devices, or personal belongings). This insurance is included in the daily rental price.

If the contract conditions are followed, the customer is responsible for the following amounts:

600.00 € (MDMN, MDMZ, MDMR, MDMV, EDMR, EDMN, EDAV, EDAR, EDAH, EWMR, EWAR, CDMR, CDMN, CDAV, CDAR)
800.00 € (CGMR, CFMR, CGAR, CGAV, CFAR, CFAV, CWMR, CWAR, IDMR, IDAR, IDAH, IWMR, IWAR, IWAH)
1000.00 € (IFMR, IGAV, IGAH, IFAR, SDMR, SDAR, SFMR, SFAR, SWAR, SWMR, FFMR, FFAR, FFAV, FFAH, FFDH, FFDR)
1200.00 € (SVMR, FVMR, FVAR, SVAR)
Damage to the vehicle will be charged based on the repair estimate from an authorized dealer. Each damage case is reviewed individually.

Theft Protection (TP)

Theft Protection (TP) limits the driver’s liability for theft of the vehicle or damage caused by theft or attempted theft to the excess amount defined by the rental contract. In the event of theft, the renter must return the car keys and documents (if they were provided to the renter). If the renter does not return the keys or documents, they are fully responsible for the entire vehicle value. TP does not cover personal items.

600.00 € (MDMN, MDMZ, MDMR, MDMV, EDMR, EDMN, EDAV, EDAR, EDAH, EWMR, EWAR, CDMR, CDMN, CDAV, CDAR)
800.00 € (CGMR, CFMR, CGAR, CGAV, CFAR, CFAV, CWMR, CWAR, IDMR, IDAR, IDAH, IWMR, IWAR, IWAH)
1000.00 € (IFMR, IGAV, IGAH, IFAR, SDMR, SDAR, SFMR, SFAR, SWAR, SWMR, FFMR, FFAR, FFAV, FFAH, FFDH, FFDR)
1200.00 € (SVMR, FVMR, FVAR, SVAR)
Partial CDW

Partial Collision Damage Waiver reduces the damage excess to the following limits:

300.00 € (MDMN, MDMZ, MDMR, MDMV, EDMR, EDMN, EDAV, EDAR, EDAH, EWMR, EWAR, CDMR, CDMN, CDAV, CDAR)
400.00 € (CGMR, CFMR, CGAR, CGAV, CFAR, CFAV, CWMR, CWAR, IDMR, IDAR, IDAH, IWMR, IWAR, IWAH)
500.00 € (IFMR, IGAV, IGAH, IFAR, SDMR, SDAR, SFMR, SFAR, SWAR, SWMR, FFMR, FFAR, FFAV, FFAH, FFDH, FFDR)
600.00 € (SVMR, FVMR, FVAR, SVAR)
Super Collision Damage Waiver (SCDW)

SCDW is insurance that reduces liability to zero for damage to the exterior of the vehicle, except for glass and tires. This insurance does not cover damage caused by vandalism, improper fuel filling, loss of keys, documents, license plates, etc. If SCDW is purchased, the deposit is only 100 EUR.

Glass and Tire Insurance

Glass and tire insurance reduces liability to zero for damage to glass or tires. This insurance is not included in any of the previously mentioned insurance packages.

Roadside Assistance

Roadside assistance is available 24/7 within Lithuania, but only if the roadside assistance service has been ordered. In other cases, the service is also available, but the renter pays the costs. If the vehicle breaks down not due to the renter’s fault, a replacement car will be provided for the entire rental period. Toprent reserves the right to cancel the vehicle reservation due to a breakdown or traffic accident if the incident was the renter’s fault. In the case of a vehicle breakdown caused by the renter’s fault, the renter covers the repair costs. Vehicles are only allowed to drive on suitable roads. Off-road driving is strictly prohibited. Any costs arising from improper vehicle use will be covered by the renter.

In the event of a traffic accident, theft, breakdown, or similar, the customer must:

Report any incident related to the rental vehicle to Toprent and the police.
Ensure the vehicle’s safety until it is allowed to be used again.
Collect contact information from witnesses and participants.
Fill out necessary accident declarations and protocols.
Provide Toprent with a detailed explanation of the incident.
If the renter does not provide written or email information about the damage (explanation), accident declaration, police report, and required information, the customer must cover the full damage cost to the rental vehicle and other affected parties. All purchased insurance services will be considered invalid due to the renter’s non-compliance with the rental contract conditions and general terms.

Expenses not covered by Toprent and that cannot be covered by any additional protection

Loss or theft of luggage and/or personal belongings from the vehicle.
Parking tickets, fines, traffic rule violations, etc.
Costs due to improper fuel type use.
Costs for lost, stolen, or damaged car keys and documents.
Costs for lost equipment (spare tire, tire repair kit, boot shelves, document holders, driver manuals).
Costs for damage to the vehicle’s interior.
Costs for damage to additional equipment.
Costs for negligence (empty battery, etc.).
Costs for improper vehicle use.
Costs for driving under the influence of alcohol or drugs.
Costs for vehicle extraction from inaccessible areas.
Costs incurred from using unsuitable roads.
Costs incurred from participation in car races or sporting events.
Costs due to overloading the vehicle with people or cargo.
Damage costs caused by someone not listed as the primary or additional driver in the contract.
Costs incurred in cases where the primary or additional driver listed in the rental agreement does not have a valid driver’s license or has no insurance to drive motor vehicles.
Other: damage to windshield wipers or locks, loss or theft of external vehicle parts without a police report, damage caused by roof racks or cargo on racks, damage caused by mishandling luggage and/or placing cargo on the roof, hood, etc., as well as costs incurred by ignoring dashboard, audio, and visual warnings about the vehicle.
Rental and Late Return Period

Vehicles are rented on a daily basis. There is a 59-minute late return grace period, during which no charges apply. After 60 minutes, a full day charge will be applied.

Reservation Changes

Reservations can be changed at least 24 hours before the rental period begins. This includes changing the pickup and drop-off time, cancellation, and adding additional equipment and services.

Rental Extension

If the vehicle is needed longer than agreed and stated in the contract, call the Toprent office (their phone number is provided in the rental agreement). If you do not inform them before the rental period ends, a penalty fee may apply. Also, each time you extend the rental, you will need to sign a new rental agreement with the rental company and ensure that insurance covers the additional days.

Cancellation of Reservation

A reservation can be canceled free of charge at least 24 hours before the rental start time. In case of cancellation, if payment for the rental has already been made, it will be refunded.
If the reservation is canceled less than 24 hours before the rental start, a cancellation fee equal to three days of rental charges (including all extras and taxes) will apply.
Cancellations must be made online or in writing via email at info@toprent.lt

No refund will be issued for unused rental days.

No-Show
A “No-Show” is considered when:

• You want to cancel but fail to inform us before the rental start time;
• You do not arrive to pick up the car at the agreed time and date;
• You do not provide the required documents to pick up the car;
• You do not provide a credit/debit card registered in the name of the main driver with sufficient funds for the deposit.

In the case of a No-Show, no funds will be refunded. Toprent reserves the right to refuse to provide a car to any customer who does not arrive on time with all necessary documents and a credit card with sufficient funds for the deposit. In this case, if the reservation was not canceled in advance, the customer will not be entitled to a refund.

Payment Terms
Only MasterCard and Visa credit/debit cards are accepted for the deposit. The renter must be the cardholder, and the card must have the cardholder’s name and the full card number with the expiration date. The card must be valid for at least 3 months after the rental ends.
The following cards are not accepted for the deposit: American Express, Diners Club, prepaid or electronic cards (Visa Electron, Maestro, Revolut, Monese, Bankera, etc.)
The rental can be paid using credit or debit cards, prepaid or electronic cards, as well as in cash.
Please note that you may be asked to provide your PIN code when paying by card.

Driver’s License
The client’s and all additional drivers’ driver’s licenses must be valid for at least one year – at least one year of driving experience.
Driver’s licenses not issued in English (e.g., Arabic, Japanese, Cyrillic, etc.) must be accompanied by an International Driver’s Permit.
When picking up the vehicle, a valid ID card or passport along with a valid driver’s license must be provided.

Age Restrictions
Minimum age for the renter and driver license possession: 19 years old / 1 year of driving experience.
If the driver is younger than 25 years old, an additional fee of 5€ per day will be charged.

Working Hours
Our offices at Lithuanian airports are open daily from 08:00 to 22:00.
All other offices are open from 08:00 to 17:00.

If you pick up the vehicle outside of working hours, an additional Out of Hours fee will apply:

• Vilnius and Kaunas Airports:
  22:01 – 23:59 – 15€
  00:00 – 07:59 – 25€
• Palanga Airport:
  22:01 – 07:59 – 25€

Delivery and Pick-up
The delivery/pick-up service must be arranged during the reservation. This service is only available during working hours (08:00-17:00).
The delivery service within the city limits costs 15€, and the pick-up service within the city limits costs 15€.
Delivery and pick-up outside the city limits are available by separate agreement.

Border Crossing Fees
It is allowed to drive a rented vehicle only in the following countries: Lithuania, Latvia, Estonia, Finland, and Poland.
Driving in any other countries is strictly prohibited. A border crossing fee will apply for each country, per trip.

Border crossing fee to Poland – 49€
Border crossing fee to Latvia – 38€
Border crossing fee to Estonia – 38€
Border crossing fee to Finland – 49€

One-Way Rental Fees in the Baltic States
These fees apply for one-way rentals:

Vilnius – Riga – 180€
Klaipeda/Palanga – Riga – 180€
Kaunas – Riga – 180€
Vilnius – Tallinn – 242€
Kaunas – Tallinn – 242€
Klaipeda/Palanga – Tallinn – 242€
One-Way Rental Fees within Lithuania
These fees apply for one-way rentals:

Vilnius – Kaunas – 48€
Vilnius – Klaipeda – 115€
Vilnius – Palanga – 115€
(One-way fees apply to both directions)
Additional Equipment and Services
Fuel Policy
All vehicles are provided with a full tank and must be returned with a full tank.
If the vehicle is returned with less fuel than provided, a fee will be charged based on the current price list:

• Each missing liter of fuel will be charged 2.5€ per liter.

Additional Driver
The fee for each additional driver is 6.40€ per day. Please note that all additional drivers must meet the general requirements set for the main driver.

Child Seat
Child seats available for rental:

• Child seat – 5.00€ per day
• Booster seat – 3.00€ per day

Please note that the installation of the child seat in the rental vehicle is the responsibility of the renter, and Toprent staff cannot perform this installation.

GPS
If you decide to rent a navigation system with your vehicle, the following fees apply:

• 5.00€ per day

Fees and Fines:

• Traffic violation and other infraction administration fee – If a road traffic violation notice is received, the rental company will provide the customer’s details to the police or other responsible authority and reserves the right to charge an administration fee (up to 100€) for each violation. The payment of fines is the responsibility of the renter and does not include the administration fee.
• Damage administration fee – A fee of 60€ is applied each time damage is caused to the rental vehicle during the rental period.
• Driving under the influence of alcohol or drugs – A fine applies for driving under the influence of alcohol or drugs. In the event of an accident where the driver is under the influence, the renter is responsible for all damages to the rental vehicle and third parties and must pay a fine of 1300€.
• Picking up/returning the vehicle at a different location than specified in the rental agreement – If the customer decides to pick up or return the vehicle at a different location than specified in the reservation or rental agreement, an additional fee of 100€ will be applied along with the one-way rental fee.
• Unauthorized border crossing fine – It is strictly prohibited to leave the territory of Lithuania without prior written permission. A fine of 1300€ applies in the following cases:
  • 1. The renter takes the rental vehicle out of Lithuania without informing the rental company in advance and without including the border crossing point in the rental agreement.
  • 2. In the event of an accident when the renter took the vehicle outside Lithuania without the rental company’s permission, the accident is treated as uninsured, and the renter is responsible for all damage to the vehicle and must pay the fine of 1300€.
  • 3. The fine of 1300€ applies when the renter has purchased the border crossing service but operates the vehicle in a country other than what was agreed in the contract.
• Vehicle return fee – If the vehicle is returned to a different location than specified in the contract and the rental company was not informed at least one day in advance, a fee of 2.00€ per km will apply.
• Lost documents or registration plates fine – If the vehicle’s documents or registration plates are lost or stolen, a fee of 150.00€ will apply. A police report is mandatory.
• Lost key fine – If the renter loses the vehicle key, a fee of 600.00€ or more (depending on the vehicle model) will apply.
• Animals in the vehicle – Animals are not allowed in the vehicle. If an animal is brought into the car, a fine of 100.00€ and a 100.00€ minimum cleaning fee will be charged.
• Smoking or similar activities in the vehicle – Smoking, vaping, or similar activities are prohibited in the vehicle. A fine for smoking and similar activities in the vehicle is 200.00€.
  All rental vehicles are equipped with a GPS tracking system that allows the location and movement of the vehicle to be monitored. The renter confirms by signing the rental agreement that they have been informed and agree that the vehicle’s movement may be tracked.

Vehicle Cleaning
Vehicle cleaning fees: Vehicles must be returned in the same condition as when they were handed over. If not, a cleaning fee of 30€ will apply. The rental company also offers pre-booked car wash services, which can be ordered during the reservation or at the rental office. If a vehicle requires a special cleaning procedure after return (e.g., odor removal, pet hair removal, fluid spills, deep cleaning), a minimum fee of 100.00€ will apply.

Road Tolls and Charges
All tolls, parking, and other expenses are to be paid by the renter.

Unacceptable Behavior
The rental company may refuse to rent a vehicle if you or any member of your group behaves in an undesirable manner, such as if the manager believes the driver is under the influence of drugs or alcohol, or if you or any member of your group behaves offensively or threateningly toward the rental company or other customers.

Additional Information:

RENTAL TERMS – By signing the contract, the user confirms that they are taking over the vehicle in the appropriate condition, with all necessary equipment and documentation. The driver renting the vehicle on behalf of a legal entity and signing the contract declares that they have the authority and guarantees their responsibility to the lessor, jointly with the legal entity, and is responsible for the fulfillment of all obligations under this contract. By signing the contract, the user guarantees the lessor that they meet all general conditions for the minimum age required to obtain a driver’s license and have all the necessary documents to operate the vehicle according to Lithuanian regulations. The user must present the original of these documents to the lessor to confirm their validity, and a copy of these documents will remain with TOPRENT as an annex to this contract. The user is responsible for any traffic violations that occur during the validity of the contract, even after the contract has expired.

PAYMENT TERMS – The lessor will perform a pre-authorization of funds on the user’s bank card, the amount of which is determined by the lessor based on their assessment, depending on the class of the vehicle, the rental, insurance, etc. By signing the rental contract, the client confirms that the lessor has the right to charge the amount for the daily rental according to the agreed rate, as well as any and all daily additions (purchased insurance, additional equipment and services), as well as any other possible expenses according to the applicable price list. These charges are made using the user’s credit or debit card on which the pre-authorization was performed or any other previously agreed payment method. The lessor may charge the funds from the renter’s account during or even after the rental period, once the renter’s obligation is determined, or the user may settle such expenses agreed upon with the lessor, which is at the lessor’s discretion. If the user pays directly into the lessor’s account, they must do so within the specified term. In case of a delay, the customer must pay the lessor a penalty, along with any other additional costs that may have been incurred. Money (partially or fully) will not be refunded for early termination of the rental, late pick-up, no-show, or cancellations after the rental start date.

USER’S OBLIGATIONS – By signing the contract, the user confirms that they have read, understood, and agree to the following obligations:

• The vehicle will be returned to the agreed location and at the agreed time, in the same condition as it was taken, with the provided equipment and the same amount of fuel, or earlier than the agreed time upon the lessor’s request.
• Any extension of the rental period or other changes related to the rental must be made in writing no later than the end of the rental term; otherwise, the lessor has the right to report the vehicle as stolen.
• The return date and time chosen by the client during booking will apply regardless of the delayed pick-up time. If the vehicle is returned after the tolerance period, an additional daily charge or late fee will be applied. Tolerance period: one hour.
• The vehicle will not be used for transporting goods, for training new drivers, for transporting or towing other vehicles or trailers, for providing paid services, racing, speed tests, or illegal activities.
• The vehicle will only be used by the driver or additional drivers specified in the contract, for personal use, and according to the vehicle’s purpose. The vehicle will not be transferred to unauthorized users and/or third parties.
• The user will properly operate the vehicle, closing all windows and locking it, taking the keys and documents with them.
• The vehicle will only be driven on public roads, without being under the influence of alcohol or drugs, and following all road traffic rules and regulations.
• The user will ensure the vehicle undergoes regular maintenance, including checking the coolant level, oil level, other fluids, tire pressure, etc. If the vehicle indicates the need for maintenance or the user decides that maintenance is required, they must notify the lessor and return the vehicle. If the vehicle is damaged due to neglecting these conditions, the user will compensate for all damage and any potential lost income due to the lessor’s inability to operate the business.
• The vehicle will not be used to carry more passengers or cargo than the maximum allowed as specified in the vehicle’s specifications, and no modifications will be made to the vehicle.
• The vehicle will not be driven outside of Lithuania unless prior notice is given, for which the lessor may charge an additional fee according to the price list. If the cross-border and territorial restrictions for the vehicle’s use are violated, all insurance coverage will become void.
• The user will cover all expenses related to using the vehicle, such as fuel, tolls, bridge fees, parking fees, and road traffic violations. The user authorizes the lessor to charge any road traffic violations, parking fines, or other penalties that arise during the rental period, based on Lithuanian laws or other applicable legal acts. These costs will be subject to administrative fees and charged to the debit or credit card used to sign the rental contract.
• If the user is a legal entity, with prior written notice and consent, the user may allow an employee who meets the specified requirements to use the rented vehicle. In this case, the user must familiarize the driver with the terms and obligations in the contract, but this does not reduce the legal entity’s responsibility to comply with these conditions. The vehicle will not transport animals unless they are placed in appropriate transport boxes. A cleaning fee may be applied for any dirt caused by transporting animals.

DAMAGES AND LOST/DAMAGED EQUIPMENT – If the vehicle is damaged, equipment or tools are missing, or documents, license plates, or keys are lost, the user must reimburse all costs. The vehicle user is responsible for engine and mechanical parts damage (e.g., due to lack of oil, coolant, or other fluids), damage to the crankcase, clutch damage (burnt clutch), damage to the vehicle’s chassis, loss or damage of documents and keys, loss or damage of license plates, vehicle interior damage, burnt seats, improper fuel filling, or other breakdowns caused by the user’s or additional driver’s negligence (e.g., reckless driving or off-road driving). In such cases, the vehicle user must compensate the lessor for the full repair costs, plus any lost income due to the vehicle being out of service, for a maximum of 30 days, and any other damage such as transport costs or decreased vehicle value after the damage.

THEFT, ACCIDENT, OR BREAKDOWN – In case of an accident, vehicle damage, theft, engine failure, or other similar circumstances, the user must:

Prevent further damage to the rented vehicle until it is taken over by the lessor.
Record the names, addresses, and contact details of witnesses and other participants.
Call the police and obtain an incident report, except for engine failures.
Notify the nearest lessor’s office about the incident.
The user must report the damage to the police. If the user does not provide a police report or accident declaration, they will cover all costs related to the damage or loss of the vehicle.
REIMBURSEMENT OF EXPENSES TO THE LESSOR – The lessor will reimburse the user for any expenses incurred during the rental period for oil, mandatory maintenance, minor repairs, etc., except for cases caused by the lessor’s fault, vehicle washing costs, and fuel expenses. To be reimbursed for these expenses, the user must have received the lessor’s representative’s consent.

LIABILITY FOR DAMAGE (FRANCHISE) – The liability for damage can be reduced by purchasing the appropriate insurance package if the damage was not caused by a breach of the contract terms or improper use of the vehicle. The liability for damage or theft can be reduced by purchasing damage coverage (CDW/TP). With this insurance, the user’s liability for damage or theft and the difference between the deductible (franchise) and the total damage amount is reduced. If the user purchases and pays for partial coverage (PCDW), they can limit their liability for vehicle damage. Full liability coverage (SCDW) can be purchased to further limit liability for vehicle damage. However, SCDW does not cover damage to the chassis, vehicle interior (unless damaged in an accident), or any damage without a police report or accident declaration.

The user authorizes the lessor to charge their credit/debit card for any costs, damages, or losses up to the deductible or full damage amount, in cases where the user does not comply with the general terms.

OTHER TERMS – The lessor is not responsible for any damage the user may incur due to delayed delivery of the vehicle or for damage resulting from the vehicle breakdown during the rental period. The lessor has the right to terminate the rental contract and immediately take the vehicle if the user fails to comply with any of these terms or the rental contract’s provisions, or if the vehicle is damaged. The termination of the rental service does not affect the lessor’s other rights established in these terms and conditions.

By signing the rental contract, the user confirms they have read, understood, and agree to the fines and penalties application rules and other conditions. The user agrees to take full responsibility for any damage caused by violating the rules and/or conditions specified in this document. The user agrees that the lessor can charge their card for any damage to the vehicle, including cases where a fine/fee exceeds the user’s personal liability amount.

All prices are inclusive of VAT.

These prices do not apply to clients with special agreements or business clients.